Nacc-Tel Corp providing 

InTouch Digital Voice Servers

InTouch Digital Systems are proud to introduce a communications system designed exclusively to meet the needs of the Professional Medical Corporation. Designed to ease the workload and enhance convenience for busy doctors and their patients, while reducing staff costs and eliminating the need for outside answering services.

With a single small computer system, located in your own offices, and using your existing telephone lines, we can provide a full communications package, with a multitude of customized services that meet all HIPAA requirements.

Additional Standard Features

Patient Appointments Confirmation – By connecting to your existing back-office patient systems, InTouch can provide a fully automated appointment confirmation to patients, during and after office hours, as well as delivering critical pre-procedure information. Freeing your office staff to do more important tasks.  Totally eliminate the need for your receptionist to spend her valuable time on the telephone calling patients to remind them of their appointments.

Automated Attendant – Answers your phones with courtesy and efficiency 24-hours a day, 7 days a week, and instantly routes all callers to the most suitable person to handle their call. Does your receptionist speak the native language of all your patients? Our Auto-Receptionist does! The multilingual capabilities offered by InTouch Digital Auto-Receptionist will make your practice more competitive and productive in our global economy. All InTouch Digital Voice Servers support an unlimited number of foreign languages, allowing a single system to serve multilingual communities.

Patient Call Screening – Following your own practice’s policies and procedures, this allows an office to screen all arriving calls and deliver only those urgent calls that need immediate attention by a doctor or nurse, while routing non-critical calls to front office staff or voicemail.

FollowMe Locator – Allows practitioners to establish their own methods for contact. InTouch can ensure all priority calls, or only those calls expected are sent to the most convenient telephone at any time. Thus eliminating office staff from tracking down a doctor with a multitude of calls, or relying on uncertain pager messages.  

Procedure Dictation – Enables a doctor to dictate procedure reports from any phone at any time. InTouch Digital will then instantly forward the dictation to a transcription service or in-house transcription secretary, while maintaining an original voice copy for archive purposes.

Office VoiceMail – A full-featured voicemail system, enhancing communications between partners and staff. Providing voice messaging with optional Urgent, Confidential and Certified messages.

Critical Situation Alerts – Many times there is a need to contact one or many of your staff or peers immediately. InTouch Digital provides the ability to contact any or all staff members via the use of all communication devices available today. Using home phones, cellular phones, text messages, numeric and alpha pagers, PDA’s, email etc.

Telephone Medical Advice – A relatively new method used by healthcare organizations to better meet the medical needs of their patients. By use of a telephone, patients are able to contact their healthcare provider to explain their symptoms and receive immediate advice about the proper course of action. This can make it less critical that patients visit a doctor or emergency room, thus reducing the cost of health care.

Customizable Voice Services

InTouch Digital is a highly reliable server designed for ease of use. The familiar telephone user interface is based on a single-letter mnemonic, such as “P” for Play, “D” for Delete, or “A” for Answer. The user interface can be customized to each user’s needs, with support for multiple languages as well as customized prompts (including generic, standard and personalized prompts).

For more information, download the following Microsoft Powerpoint presentation:

PowerPoint Presentation

Flexible Purchase, Lease and Rental plans available
Contact us today, at 1-800-622-2835, for a no obligation demonstration